Privacy Policy

Last Updated: November 2024

1. Introduction

MR Immigration Consultants ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact details (name, email, phone number, address)
• Immigration-related information (visa type, country of interest)
• Payment information (processed securely through ZionPe)
• Communication preferences and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our immigration services
• To process payments and complete transactions
• To communicate with you about your case
• To improve our website and services
• To comply with legal obligations
• To send relevant updates and marketing communications (with consent)

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• ZionPe for secure payment processing
• Government authorities as required for immigration processing
• Service providers who assist in our operations
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed securely through ZionPe.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

MR Immigration Consultants
1001 South Main Street STE 500
Kalispell, Montana 59901
Email: info@mrimmigrations.com
Phone: +1 (406) 505-8715

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Refund Policy

Last Updated: November 2024

1. Overview

MR Immigration Consultants is committed to providing high-quality immigration consulting services. This Refund Policy outlines the circumstances under which refunds may be granted for our professional services.

2. Service Fees and Payment

All service fees are clearly communicated before payment and are for professional consultation, document preparation, and application processing services. Government fees, filing fees, and third-party costs are separate and non-refundable once paid.

3. Refund Eligibility

3.1 Eligible for Full Refund

• If we are unable to provide the agreed-upon services due to circumstances on our end
• If you cancel within 24 hours of payment and no work has commenced
• If there is a proven error in the service description or pricing

3.2 Eligible for Partial Refund

• If you cancel after 24 hours but before substantial work has begun (50% refund)
• If government regulations change making your application ineligible (case-by-case assessment)

3.3 Not Eligible for Refund

• After substantial work on your case has commenced
• If application is denied due to client-provided information or documentation
• Government application fees and third-party costs
• Consultation fees for completed sessions
• If client fails to provide required documentation in a timely manner

4. Refund Process

4.1 Requesting a Refund

To request a refund, please contact us at info@mrimmigrations.com with:

• Your full name and case reference number
• Date of payment and payment method
• Detailed reason for refund request

4.2 Processing Time

Refund requests are reviewed within 5-7 business days. Approved refunds are processed within 14 business days to the original payment method.

5. Government and Third-Party Fees

Government filing fees, biometrics fees, medical examination costs, and other third-party expenses are non-refundable once paid, as these are paid directly to government agencies and third parties.

6. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to government processing delays, natural disasters, or global pandemics.

7. Service Guarantee

While we strive for 100% success, we cannot guarantee visa or immigration application approval as final decisions rest with government authorities. Our guarantee is to provide professional, accurate, and complete application preparation and submission.

8. Changes to Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For refund inquiries or questions about this policy, contact us:

MR Immigration Consultants
Email: info@mrimmigrations.com
Phone: +1 (406) 505-8715 (Accounts Department)
Business Hours: Monday-Friday, 9 AM - 5 PM MST

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